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policy - Pokke

We at MEBUKU, Inc. (hereinafter referred to as the ‘Company’) will handle all user information related with the Company’s pokke service (hereinafter referred to as the ‘Service’) in accordance with the following.

Acquired Information and Scope of Use

The Company shall use and acquire user information in the following ways:

User Email Address

When creating a new user account, user will provide his/her email address that will be used for the following aims and purposes:

・ In order to carry-over an existing Service user account onto another device, or to use the features which allow users to access the same Service user account on multiple devices (hereinafter referred to as ‘One-account, Multi-device function’), the users will need to register an email address and to configure a password. Email addresses and passwords registered for the purpose of using the 'One-account, Multi-device' function will be used for identification purposes as well as to prevent any unauthorized use of the Service. Such information mentioned in the above sections are hidden and cannot be viewed by other users. Also, users can choose whether to submit such information. While submission is optional, if users decide not to provide such information, usage of all or certain functions of the Service offered may be restricted. When a User deletes his/her user account, the Company shall delete all such user information in accordance with internal regulations.

User Identification Information

The Company acquires user information including email address, device type, and OS type etc., to help establish the user’s identity, for examination into reported problems and to provide an appropriate response to those inquiries.

Payment Information

There may be occasions where the users’ credit card information will be acquired in order to process payments relating to purchases and paid services. The Company will not retain any credit card information as settlements of purchases shall be completed by external payment agencies.

Usage Data of the Service

1. In order to provide the optimal service to users, as well as for maintenance and security purposes, Cookies will be used to store user settings, to record access as well as monitoring usage and statistics. Users can choose to deactivate Cookies, however in such circumstances users will not be able to use certain functions of the Service which require Cookies to be active such as those requiring users to login.

2. Upon access to the Service, the user’s IP address, browser type, and browser language etc., will be automatically obtained and stored. Such information will be used to analyze user environments, thereby enabling the Company to provide a better Service, as well as to prevent any unauthorized/fraudulent practices which interfere with normal Service operations.

3. The users’ device information (OS type, version information etc.) may be acquired at times. This information shall be used for the provision of a better service, as well as for identification purposes and prevention of any unauthorized/fraudulent practices which interfere with normal Service operations.

Purpose of Obtaining User Information

Regarding the scope of usage, if usage rules and limitations have already been determined upon collection of a particular set of user information, as is the case concerning the use of phone-book data, the information concerned shall only be used in accordance with the scope of that particular function. For all other cases, the Company shall use the acquired personal information for the following purposes listed below:

・to prevent any unauthorized/fraudulent use of the Service

・to offer an undisturbed and smooth Service to users

・to aggregate statistical data regarding the Service

・to conduct research and analysis aimed at reviewing and improving Services

・to enable the Company to deal effectively with user inquiries

・to provide information regarding the Service etc., as well as advertising information from our partner businesses

・to provide new future developments regarding the Service

・to draw winners for promotional events, courier gifts to those winners, and to deliver purchased products, etc.

・to perform identity checks when a user makes an inquiry etc.

・to process claims relating to purchased items and paid services

・to notify users of any other important information regarding the Service and to contact users where necessary

Provision of User Information

The Company will not provide user information to any third parties except in the following cases:

・-when the user`s prior consent has been obtained

・-when in accordance with or required by applicable law

・-when the use has violated the terms of use of the Service and there are sufficient reasons to determine that such provision is necessary for the protection of the rights, property and services of the Company

・-when necessary for the protection and/or the safety of property of the public, and it is difficult or impractical to obtain the consent of the user

・-when especially necessary for public health or child welfare and education, and it is difficult or impractical to obtain the consent of the user

・-when made in cooperation with national or local authorities, or an individual or entity appointed by such authorities to enforce the law or carry out legal process, and in which seeking the consent of the individual could affect such enforcement or legal process

・-when the businesses of the Company, including such user information, are assigned to another party by way of merger, demerger, business transfer and the like

Delegation of User Information

The Company may delegate, to the extent the Company considers necessary to achieve the intended purpose concerning the use of the Service, the handling of personal information collected from users, in whole or in part, to a third party. In such circumstances, the Company will adequately assess the eligibility of such third party, impose a confidentiality agreement upon such third party, and establish procedures for the appropriate management of such information.

Shared Usage of User Information

The Company may share the user's personal information with a business partner, when a business partner's cooperation is needed in order to keep providing the Service to the user.

In such circumstances, the Company will inform the user regarding the purpose of information sharing, the name of the business partner and information manager, as well as the type of shared information involved before sharing the user’s personal information with such a business partner.

Measurement of Advertising Effectiveness

Since the Company shall pay expenses to advertising agencies for Service advertisements published in other media, the Company may install third-party modules within the smartphone versions of the Service application in order to measure the effectiveness of the advertising.

User Rights

Users may, at any time, confirm or correct their registered personal information such as email address and/or password on the Service. Users can also delete their user accounts.

Users may, through the procedures determined by the Company, send the Company a request for the disclosure of personal information which the users cannot confirm/access via the Service. The Company, in turn shall disclose such information except under the following conditions:

・when the disclosure is likely to harm the life, body, property or other rights or interests of the user or a third party

・when the disclosure is likely to severely interfere with the Company's operations

・when disclosure itself would constitute a violation of laws and/or regulations

・when the Company is unable to verify the user’s ownership of the personal information requested for disclosure.

After the disclosure, users may, through the procedures determined by the Company, send the Company a request to correct, add or delete the user’s personal information, if the users find personal information registered with the Company to be incorrect. Under such circumstances, the Company shall swiftly investigate the request to achieve the desired user intention and correct, add or delete the personal information on the basis of the Company's findings.

When users request the disclosure by the Company of their personal information that is unable to be confirmed/accessed though the Service, the Company may charge the users a certain fee for the disclosure procedures. The users can choose freely whether or not they will provide the Company with their personal information, however the users may be unable to use a part of the Service until they have provided the Company with the necessary information.

Account Deletion

When a user account is deleted, all user information will be disposed of in the correct manner in accordance with applicable law and internal regulations.

Modifications to this Privacy Policy

This Privacy Policy may be revised periodically. Users will be notified of important changes in a recognizable manner.

Inquiries

If users have any uncertainty about this Privacy Policy or questions, complaints, or comments on the handling of personal information related to the Service, users are asked to contact us via this form.

This Privacy Policy has been created on 21 November 2016.